Internal Sales Representative
Who we are:
We are the UK division of Loading Systems International - market leaders in the design, manufacture, installation, on-going service, maintenance and repair of a full line of industrial doors and loading systems. As a result of our success and continued growth over the last 50 years, we have become the preferred supplier of choice for many of the big household names within retail, distribution and logistics.
Job Description
To provide internal sales support to the external and internal sales team by following up on service sales quotations to ensure a qualified sales pipeline and growth in Order Intake. Continually sourcing new opportunities in line with the company’s sales strategy.
What you’ll be doing:
- Order Intake growth: Contact all customers, following quotations being submitted, within agreed guidelines on quote chase values.
- Initiating Sales: Contacting potential or existing customers to promote products or services using a structured script or consultative approach.
- Lead Management: Qualifying prospects to determine their needs and directing high value leads to field sales teams.
- Handling Objections: Using persuasion and negotiation skills to address customer doubts and overcome resistance to a sale.
- Relationship Management: Following up with customers after a sale to ensure satisfaction and encourage repeat business or "up-selling".
- Liaise closely with the After Sales Team members and engineers to ensure all sales enquiries are dealt with in a timely manner.
- Responsible for maintaining the client database on Salesforce.
- Qualify service sales quotations on an ongoing basis to ensure the sales pipeline in Salesforce is kept up to date.
- Make a record of all customer discussions and outcomes in Salesforce.
- Maintain contact with customers during the decision-making processes through to order placement.
- Contribute relevant information for sales forecast prior to attending One-to-One meetings.
Who we’re looking for:
- 2+ years’ experience of working in sales or customer services.
- Experience using Customer Relationship Management (CRM) software (e.g., Salesforce, Hubspot) to track leads and log calls.
- Exceptional verbal skills to build trust instantly, read customer tone and explain complex products in simple terms.
- Active listening skills using information from the prospect to identify pain points and offer tailored solutions.
- The ability to handle frequent rejection without losing motivation is critical.
- Proficiency in overcoming objections and asking for the sale (closing) is crucial.
At Easilift Loading Systems Ltd we believe in Investing in our People and focus on training and development to improve individual performance, engagement and job satisfaction. This helps our people to deliver quality, work safely, enhancing our reputation and allowing us to retain and grow a large and loyal customer base.
Our people drive our growth and success, which is why we’ve proudly maintained Investors in People accreditation for over 15 years.
In return we offer:
- Competitive basic salary of £26,000-£27,000 plus sales driven bonus
- 25 days annual holiday plus Bank Holidays
- Holiday Purchase Scheme
- Special leave (additional holiday for significant events)
- Carrying over and payment of remaining holiday (maximum of 5 days)
- Free on-site parking
- Agile working
- Company Pension
- Company Sick Pay
- Life assurance scheme
- Subsidised gym membership
- Perkbox
- Gift-cards for significant events and birthdays
- Funded training
If you would like to join our team, please email a copy of your CV to recruitment@loading-systems.co.uk
We are an equal opportunities employer dedicated to creating a fair and inclusive workplace for all applicants and employees.