Internal Service Contracts Hunter
Who we are:
We are the UK division of Loading Systems International - market leaders in the design, manufacture, installation, on-going service, maintenance and repair of a full line of industrial doors and loading systems. As a result of our success and continued growth over the last 50 years, we have become the preferred supplier of choice for many of the big household names within retail, distribution and logistics.
Job Purpose
To provide the sales interface between Easilift Loading Systems After Sales Department and clients to maximise existing opportunities as well as continually sourcing new opportunities in line with the Company’s Sales Strategy, whilst supporting our Internal Sales Manager.
Key Responsibilities and Accountabilities:
- Liaise closely with New Equipment Sales and Project Team colleagues to proactively identify opportunities for converting new products over to Service Contract cover.
- Lead Generation & Sourcing: Proactively identify prospective clients through targeted research, networking, and lead list building.
- Outbound Calling: Make a high volume of outbound/cold calls daily to introduce products or services, overcome objections, and pitch solutions.
- Pipeline Management: Build, manage, and track your sales funnel using CRM systems to ensure leads are constantly moving from initial contact to close.
- Target Achievement: Consistently meet or exceed Key Performance Indicators (KPIs), such as call volumes, conversion rates, and monthly revenue targets.
- Secure and arrange appointments for external Service Sales colleagues to present Service Contract and Extended Warranty proposals to customers.
- Ensure the key objectives and targets are considered and prioritised on an ongoing basis.
- Utilise Scraper tool and lost sons data to identify potential new customers. Cold calling customers to engage with them on contract recovery.
- Receive sales enquiries and potential opportunities from clients and team members and respond effectively and efficiently.
- Ensure all sales enquiries are inputted onto CRM software, to generate relevant documentation and prepare and/or revise proposals as necessary.
- Ensure proposals are prepared and presented in accordance with the job specification, levels of authorisation and in accordance with the company’s Management System Procedures.
- Be responsible for receiving telephone enquiries and for communicating with potential clients in order to clarify requirements.
- Be responsible for organising service contract renewal quotations and making renewal appointments for external sales.
- Collate relevant information for sales forecast prior to attending departmental meetings.
- Be able to present own and team performance at regular Sales Team Meetings
- Build, develop and sustain mutually beneficial working relationships with all other teams to ensure effective service delivery.
- Ensure customer satisfaction of completed work in line with contract deliverables.
- Ensure your own conduct meets the standards and authorities set out in the Company’s Human Resources Policy (Book 14) and also the standards of the Company’s Quality and Environmental Management Systems.
- Carry out any other duties which the company may at any time deem necessary.
Key Measures:
- Achieve Sales Target
- Number of appointments booked
- Conversion Rate
- Repeat Business
- New Business Development
Personal Specification
Qualification / Skills
Essential:
- Higher education qualification or equivalent experience
- Evidence of, and commitment to, continuing professional development
- Intermediate computer skills (Microsoft Office, Word, PowerPoint, Excel)
- Strong organisational skills, with good personal insight, tact and ability to foster teamwork and collaboration across different teams to deliver the desired outcomes
Desirable:
- Technical knowledge within the loadings industry
- Knowledge and experience of preparing commercial sales proposals
Knowledge & Experience
Essential:
- Good presentation skills
- Excellent communication skills, to allow good internal and external communications to enable the correct information to be sought to enable the role to be fulfilled
- Ability to assimilate information quickly making informed decisions from facts presented
- Ability to articulate the commercial benefits of any proposed solution
- Understanding of management information systems
- Adherence to health and safety legislation
- Professional manner to develop and maintain strong, professional working relationships
Desirable:
- Practical engineering or previous sales experience in a similar role
- Strong presentation skills coupled with the ability to present commercial proposals to key decision makers
Personal Attributes
Essential:
- Creative and solution orientated/li>
- Determined and self-motivated meet deadlines
- Confident negotiator and commercial awareness
- Energy, enthusiasm and innovative
- Ability to work under pressure to handle complex issues
- Team player
- Excellent communication, documentation and presentation skills,
- Effective listening within all levels
- Ability to close a deal
If you would like to join our team, please email a copy of your CV to recruitment@loading-systems.co.uk
We are an equal opportunities employer dedicated to creating a fair and inclusive workplace for all applicants and employees.