Area Sales Manager - Service
Who we are:
We are the UK division of Loading Systems International - market leaders in the design, manufacture, installation, on-going service, maintenance and repair of a full line of industrial doors and loading systems. As a result of our success and continued growth over the last 50 years, we have become the preferred supplier of choice for many of the big household names within retail, distribution and logistics.
Job Purpose
Primary responsibility of the role is to provide the sales interface between the Service Department and Regional account clients. Additionally, the role involves the development of new opportunities in line with the Company’s Sales Strategy.
Key Responsibilities and Accountabilities:
- Being an ambassador of the company by having a thorougher understanding of the companys history, structure and achievements.
- You will be the lead point of contact for all regional account client matters, anticipate the client's needs, work within the company to ensure deadlines for the client are met, and help the client succeed.
- Be responsible for retaining customers and nurture/develop relationships over time.
- Be responsible for managing the expectations and relationships of regional account clients
- Actively seek new business opportunities across all business lines; Repair, Replacement & Service Contracts in line with the Company’s sales plans and maximise existing opportunities by maintaining contact with the client base including following up of quotations and the identification of key success factors.
- Ensure the key objectives and targets are considered and prioritised on an ongoing basis.
- Create robust account plans for all major customers.
- Maximise on existing opportunities by maintaining contact with the customer base, following up quotations and identify relevant key success factors.
- Receive sales enquiries from potential clients and internal team members and respond appropriately.
- Attend client meetings as well as visiting sites in order to carry out detailed site surveys, identify loading bay solutions and creating CAPEX plans.
- Ensure all enquiries are input onto Salesforce, to generate relevant documentation and prepare and / or revise quotations as necessary.
- Ensure quotes are being sent out in line with the job specification, operational guidelines and followed up within the required timescales including feedback where not successful.
- Be responsible for receiving telephone enquiries and for communicating with potential clients in order to clarify requirements.
- Utilise Salesforce for pricing of supplier’s products as well as liaising with various external suppliers in order to obtain the best prices for non-standard items.
- Contribute relevant information for sales forecast prior to One-to-One meetings.
- Build, develop and sustain mutually beneficial working relationships with all other teams to ensure effective service delivery.
- Ensure customer satisfaction of completed work in line with contract deliverables.
- Ensure your own conduct meets the standards and authorities set out in the Company’s Human Resources Policy (Book 14) and also the standards of the Company’s Quality and Environmental Management Systems.
- Carry out any other duties which the company may at any time deem necessary..
Key Measures:
- Achieve Sales Target
- Conversion Rate
- Repeat Business
- New Business Development
- Maintain and improve Total Customer Satisfaction score
Personal Specification
Qualification / Skills
Essential:
- Higher education qualification or equivalent experience
- Evidence of, and commitment to, continuing professional development
- Intermediate computer skills (Microsoft Office, Word, PowerPoint, Excel)
- Knowledge and experience of designing, developing and delivering complex technology solutions
- Strong organisational skills, with good personal insight, tact and ability to foster teamwork and collaboration across different teams to deliver the desired outcomes
Desirable:
- Technical knowledge within the loadings industry
Knowledge & Experience
Essential:
- Presentation skills on technical and non technical levels
- Excellent communication skills, to allow good internal and external communications to enable the correct information to be sought to enable the role to be fulfilled
- Ability to assimilate information quickly making informed decisions from facts presented
- Ability to articulate the commercial benefits of any proposed solution
- Understanding of management information systems
- Adherence to health and safety legislation
- Professional manner to develop and maintain strong, professional working relationships
Desirable:
- Practical engineering
Personal Attributes
Essential:
- Creative and solution orientated/li>
- Determined and self-motivated meet deadlines
- Confident negotiator and commercial awareness
- Energy, enthusiasm and innovative
- Ability to work under pressure to handle complex issues
- Team player
- Excellent communication, documentation and presentation skills,
- Effective listening within all levels
Desirable:
- Selling techniques
If you would like to join our team, please email a copy of your CV to recruitment@loading-systems.co.uk
We are an equal opportunities employer dedicated to creating a fair and inclusive workplace for all applicants and employees.